Can you change the report for this one customer who has a nonstandard completely fucking stupid set up that none of your collection points account for and goes against the entire point of this report?

Well, maybe not those exact words. It’s more like:

• rep: customers XYZ doesn’t like what they see on the report
• me: well tell them to clean up their shit and stop leaving orphaned systems in their environment
• rep: well can’t you just exclude the orphaned ones
• me: the point of the report is to help you clean up your environment. If they did that it would show improvement week over week until it got to the levels they want to see.
• rep: they don’t want to do that, they just want them excluded from the report
• me: no