Job: cashier
Item doesn’t scan
Customer: “That means it’s free, right?”
🙄🙄🙄🙄🙄
Only about 4 weeks in as a cashier and I’ve heard this enough to last me a lifetime.
“These Samsung appliances look nice…”
Yes they do— and that’s all they do well. That, and break in expensive ways, often and early.
Avoid Samsung appliances.
Edit: I sell appliances
Note for those reading -
This doesn’t apply in Europe, or large swathes of the planet. Samsung appliances are excellent.
The US has virtually nonexistent consumer protection laws, so companies will get away with selling poor quality, because they can.
See the Hyundai scandal. Only happened in one country, because it could
Breathe easy, EU folks
I never even considered this and now I am enraged.
Really? How can a company make terrible appliances for a single country? They’re not made domestically.
Same factory just send the units that normally wouldn’t be sellable (defects and such) but still function to the US
The massive volume of sales for North America is too big to be met by factory defects. They’d have to have entire factories making defects.
Just because all defect stock are routed to the US inventory, doesn’t mean that US inventory is made up of all defect stock.
as someone who deals with this professionally, i assure you: they are.
every samsung appliance consistently fails in one of a few ways, so much so that it’s not simply a matter of by-chance defects. they’re design flaws.
With Samsung it’s almost always caused in my experience by either the use of plastics that are not up to the stress requirements of the application, or the use of electronics that are not capable of standing up to the use duration.
Samsung appliances that I have had have always had either broken plastics or fried circuit boards.
And they’ve got to know that these things break because there are always replacement parts for the specific ones that break, but if you’re not a DIYer you will pay 70% of the cost of the original appliance to install the part that broke.
Sure, if they were designed that way, I would not call them defects either.
It only works if that one country is the good ol’ US of A. Lol
You say that, but my experience is different. After my Samsung washing machine failed, I took it apart and found blatant evidence of planned obsolescence. If the units elsewhere are good, then the ones in the US aren’t just the same things with defects, but rather ones with spider arms cast from an entirely different metal alloy.
Fair enough, I was just guessing at a way one country could receive only/mostly inferior products
So long as voltage and frequency match
Less regulations means more shortcuts. Another example is Hyundai/Kia. Why do the Kiaboyz exist only in the US when Kias are sold all over the world? Because it’s only in the US where they sold cars without immobilizers because they weren’t required to.
You’re missing one big thing - there’s only one country that has horrendous consumer rights laws and a huge market, and 110v electric
Well worth making models just for that one market
ahem the actual standard is 120volts, but can tolerate down to 110volts
That’s irrelevant to the advice in this thread
Hope you get your adenoids sorted
Why does the voltage matter?
If there’s only one country that uses 110v, you have to make an appliances for that country specifically. If that country has really shitty consumer rights laws, why not also make the appliances shitty?
Damn… it’s all a 110 volt conspiracy
The main manufacturing of Samsung appliances takes place in South Korea, with a washing machine manufacturing plant also located in South Carolina, USA.
It’s more than just their washing machines
For sure, their are model numbers specific to regions. Sometimes you see US Products available for various manufacturers and some say not for sale in Canada, which could be distributor rights or maybe won’t pass canadian electric standard or warranty requirements
That usually has to do with the fact that American appliances are 110 V for everything but ovens and dryers
We have 110 /120 as our standard regular voltage also
The main manufacturing of Samsung appliances takes place in South Korea, with a washing machine manufacturing plant also located in South Carolina, USA.
How can I buy a European made(?) samsung fridge?
Go to Europe
Enter shop
Buy fridge
Carry home
Realise it doesn’t work because you have girly electricity
It won’t fit in the overhead compartment.
That’s disappointing since Samsung is such a big and well-known brand. Good to know though, so thanks.
Even as an iPhone guy, I’ll say that their consumer electronics are just fine. Very good, even.
But their appliances are crap. Apparently, they used to be quite good, but once they got a bug up their ass about sticking a bonkers amount of tech into them, they started cutting costs on build quality, so they just don’t last more than a few years before parts start crapping out.
Companies like LG and GE are much better at balancing tech, quality, reliability, and price points.
I can’t stand “fancy” electronic appliances. I hate all the musical beeping and half the time the panels don’t even recognize my finger taps. It makes doing chores more frustrating than it already is.
We recently bought a fixer-upper and have had to replace a bunch of old appliances. I told my husband the simpler/cheaper the appliance is, the better. Knobs over digital displays.
The only time I like the newer digital versions is with microwave ovens.
I hate to break it to you, but even with the knobby versions, it’s still electronic under the hood. But I know what you mean about the annoying bleeps and bloops. Again, though, the Samsungs were always the worst offenders in that regard, omg…
GEs make little noise, and LGs are pretty low-key. Whirlpools and Maytags just beep a couple of times.
When I bought my house it came with an induction stove.
I thought it was pretty great being able to boil water in 2 minutes.
It was a GE profile, and it just suddenly mysteriously failed on me. Kind of sucks, it wasn’t that old of a stove, maybe 5 years.
The board that it needed to have replaced cost $1,700.
So I said fuck that, I went and bought a Whirlpool induction stove. $900.
It has worked really well for the last year and a half, but the one thing that I truly and honestly despise about it is that the controls are capacitive touch and that means instead of flicking your wrist and setting it on medium heat you have to hit a button to turn on the stove and then hit a different button three or four times to adjust it down to medium heat and it doesn’t always respond to the button touches.
If I end up having to buy a stove again in the future, it’s got to have a knob on it. It’s such a tiny thing but it’s so fucking annoying.
I’ll say this about GE appliances, until they were bought by Haier in 2016, they sucked too. But once they were bought out by Haier, their quality improved remarkably, and so did their customer service. They’re pretty great now.
I’ve had exactly two dishwashers completely stop functioning in my entire life. Both were GE post Haier and within the last 6 years. Also had a Haier made GE microwave completely fail.
I replaced the microwave (and the matching stove) with Samsung and haven’t had one bit of trouble with either.
I thought I had just gotten a lemon, but three separate failures within a couple of years has really soured my opinion of them. I was a lot more worried about the Samsung appliances I bought, but they’ve been a dream.
Note: I am not recommending Samsung appliances, at all. I got an amazing deal and fully expected them to fail shortly after the warranty was up. I’ve had to repair several of my friends and family’s washers, dryers, and refrigerators. Samsung’s poor reputation is well earned, I just got lucky
Of course they’ve been electronic for decades, but lately it seems they have overdone it so the thing actually becomes less convenient. Kinda like in cars.
And some of the high-end models yes, but there’s still a wide range available with different levels of “functionality.”
You should check out Electrolux. They make some really nice laundry appliances without any smart features at all. They’re great.
My husband and I literally just unwrapped a new Whirlpool washer.
Have you ever rebuilt and repaired old electrical appliances? An old microwave with a turn dial timer is most certainly not electronic. Electrical sure, but not electronic.
Those only basically have a mechanical timer dial, high voltage transformer, high voltage diode, magnetron, light, fan, turntable motor, fuse, and some safety switches for the door.
Absolutely nothing electronic about them, they’re as dumb as an old-school toaster, they just happen to use high voltage to generate microwaves instead.
i’m not referring to old appliances
Well, generally speaking, most people discussing the benefits of appliances and stuff with turn dials are referring to older/simpler appliances, back before they started adding in unnecessary electronics and ‘features’ and stuff.
I’ve never actually seen any microwave with a turn dial that has any sort of electronics in them, those are all built almost identical in schematics, aside from different sizes and wattages.
Get commercial washer and dryer, Speed Queen, on the used market.
A used model will cost as much as a new Samsung consumer model, but it’ll last far longer and has replaceable hardware inside.
We literally just today unwrapped a new Whirlpool washer. I’ll keep that in mind next time though.
it will also tear your clothes apart while using 3x the water and power as a newer model LG or GE without an agitator
no thanks!
Right, right.
Because commercial laundromats don’t have to pay for water or energy.
Pray tell, how would a washer tear your clothes when they’re the same washing mechanism as a consumer model - a tub with paddles on the sides.
Donyour clothes get torn at the laundromat? Not seeing how they’d stay in business if that were the case.
Right, because I want to pay a huge amount for water and power like a commercial laundromat does. Lol.
I love it when people argue with me like I don’t do this for a living.
I don’t know if it’s still an issue, but their older TVs were riddled with bad capacitors: https://www.cnet.com/tech/home-entertainment/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
I still have one of their HD TVs from like 2012, and it has bad capacitors and periodically resets itself, but I’ve never had it fixed 😅
I am surprised to hear this. I have not had any issues with my Samsung devices. I have a fridge, washer, dryer and television.
My entire Samsung appliance experience is one dishwasher but it was so shit that I was happy when it broke after 18 months and I will never buy another Samsung appliance. Didn’t clean things and smelled like death if we didn’t manually clean it once a week and run it empty on sanitize and never leave the door closed. Searching the internet told me it was widespread and people were considering class action lawsuits.
It looked nice though. And was quiet.
I seem to have had great luck with the brand if these comments are any real sample.
Any recs for something halfway decent in the US?
Can you get Bosch? Or Miele if you’re flush.
The only Samsung products I have never had not fail on me is RAM and ssds, and the only reason the ssds have not failed on me is that I’ve not bought their latest ones that have sudden mysterious failure issues.
Every single Samsung product I have ever owned has broken, and almost always when it’s not actively in use. I go out of my way to tell people about this and to attempt to dissuade them from using Samsung products because of this.
Ironically just repaired my samsung dryer. Two drum felt gaskets, and the belt since it was disassembled. Front gasket failed and tore out. After examining all components, the torque of belt drive pulls on one side of drum, this puts extra pressure one one set of the drum rollers (Rh side). The rear one is near the hot air duct so it gets more extreme working conditions. bearing has worn shaft slightly and plastic wheel was partially fatigued, so looks like that rollet was dragging and so belt pulls down more front of drum pinching seal from extended weight and torque. The paint was worn off the housings in this section so felt gasket had more friction in that zone. The rear roller near the heating generator duct is a bad design. especially since it hangs off the back housing which is quite flexible in that area. Thankfully the repair was simple, other than completr disassembly , but not convinced it will last long.
Worked IT .
Everything is working
“Why do we even pay you guys ?”
Something is broken
“Why do we even pay you guys?”
I was gonna say “I worked desktop support for years…so pretty much everything” 😂
This is why I became a Linux admin.
We send out a monthly internal newsletter to management summarizing what we did that month in layman’s terms.
We also include info about major security breaches, hacks or system failures that affected other companies along with a short explanation about why it didn’t affect us.
It still goes over the head of management, but it gives them the feeling we’re smart, on top of things, and important.IT PR good managers do to sell the team and keep them off the block when layoffs happen because of say poor investment decisions like commercial real estate as that market plummets
I can’t imagine. Must be so aggravating.
Im a locksmith.
Customer: Do you make duplicates? Me: Yes C: How much? M: Depends on the type of key C: The normal one M: -_-
Or, after opening a customers door who was locked out:
C: Why so expensive tho? It only took you five minutes! M: -_- (Thats exactly why you dumb fuck, and I told you the price beforehand)
I also hate when people tries to haggle the price because I know for a fact that Im the cheapest locksmith in the area.
Meanwhile you’ve spent 30-60 minutes driving for their problem. I feel ya.
Those are the worst! Thankfully my drive times arent usually that long.
Tell me you don’t live in Seattle without telling me you don’t live in Seattle.
Who are you and how did you get in here?
Im a locksmith and… Im a locksmith.
never gets old.
I’d be tempted to lock them back out and leave.
Yeah, I have thought about it. Perhaps some day when I get really tired of that BS I will do it but for now, I need the monies.
Lock the door, drill the core. Charge them for a new core + re keying + installation and wear on the drillbit. Use 30 minutes and make sure the price is 3x of your regular unlock fee. Now they are 6x on your time for only 3x the price. Super bargain
That reminds me of the joke where a factory has a big machine break down. They call in a specialist to fix it.
The specialist looks at the machine for a moment, hits it with a small hammer and it starts working instantly.
But on being told that the repair cost is $500, the factory owner is outraged and asks how that can possibly be justified for less than a minute’s work.
“Well, it’s $5 for use of the hammer, $495 for knowing exactly where to hit the machine.”
“Well, it’s $5 for use of the hammer, $495 for knowing exactly where to hit the machine.”
Same thing with working in IT
“You just sit and hit buttons all day”
Yeah, but it’s knowing which buttons to press
Tbf I’d be kinda pissed (at the situation not you) if I called a locksmith and they just whipped out a Carolina roller and got in in .3s lol.
“Goddammit where can I get one of those?!”
(Internet of course. I already have a long and a portable.)
Yep, hooks, shims, combs, etc. I love them, customers hate them. Get a better door/lock is what I tell them, but your next lock out might be more expensive.
Oh for sure. I meet in the middle, my deadbolt is alright, and it’s always locked unless I’m actively using the door, if I walk out without my keys I’ll get locked out because of the knob, but I can just shrum my way right past the knob lock and retrieve my keys so I can lock the bolt on the way out, and be good to go!
The only thing I need a locksmith for is I have a safe that needs to be re-locked with a dial instead of digital.
Job: Welder
Customer: “Hey I need a welder to fix the railing at my business.”
Me: “OK, I can start work after you close for the day.”
Customer: “Oh no, I’m not staying late. I need you to fix it during business hours.”
Me: “OK then, it’s dangerous work so I’ll need to rope off the area and erect screens to protect the general population from weld flash and grinder sparks.”
Customer: “Oh no, this walkway needs to stay open for customers during business hours.”
Me: “Again, this is dangerous work. Somebody is going to get hurt if they’re permitted to walk through the work area.”
Customer: “I don’t know why you’re being so difficult, just zap zap and you’re done.”
Me: “No, it’s going to take a lot of work. The railing is rusted through so entire sections need to be replaced. It also needs to be level, up to code, cleaned for safety reasons, support the weight of an average adult human, and painted to prevent corrosion. We’re talking multiple days of work and it’s not cheap.”
Customer: “Repairs are not in the budget, but I can spread the word and tell all my friends about you. I have almost two hundred followers on Facebook.”
Me: (silently gets up and walks away)
Customer: “Look at that, another lazy Millennial who doesn’t want to work. Typical. No wonder this nation is going down the crapper.”
Classic example of what would happen if we didn’t have standards and regulations.
You had me until that last part
My executive saying “Revenue is up 30% YoY! […] Due to budget cuts we’re limited to a 4% raise+CoL adjustment this year.”
The places where corporate decides to penny-pinch is truly infuriating.
You get CoL adjustments?!
Baked into our medicore raises… yeah!
They give you a 3% raise even though inflation is 8% because if they didn’t then you might decide that it’s worth the effort of going through the job application process until someone else hires you at a 10% pay raise.
You get raises?!
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That sounds like a dream. Last place I worked aa an employee, we got “col” 9which was actually less than 1/3 the government-declared col) plus as much as 1.1% merit increase.
Typical raise for a high performer was around 2%.
Well, I’m glad you don’t work there anymore!
Me: Software developer. Other person: Sales guy.
Sales guy: Have you finally fixed the XYZ bug?
Me: What XYZ bug? Never heard of this before.
Sales guy: The bug that impacted our project A, B, and C! It is there for years!
Me: No, I have not fixed it. Because I just heard about this issue now. Nobody told me about an XYZ bug, or problems with projects A, B, and C.
Sales guy: What? Why didn’t you know about such a bug? This cannot be possible! I’ll talk to the boss about your incompetence!
Me: Because none of your team found it necessary to inform me? Maybe we should talk to the boss about this.
Open a goddamn ticket.
I will go and open a ticket and I will put two words in it, and require you to contact me for
moreany information, and then I won’t answer the phone for 6 weeks. Oh and don’t bother leaving a voicemail message or sending me an email, because I never check them. However despite my complete unresponsiveness, I am nonetheless going to insist that it’s marked as high priority even though I don’t understand what high priority means - Every Employee Ever“please fix”
Literally nine tickets like this so far today. Nine.
It’s a good thing for them The purge isn’t real.
no bug report, only fix!
But tickets take too long.
Indeed. And yes, they know how to do that.
Patron using the computer: “Your Google is broken! No matter what I search, it just shows me books!”
Me: “…you’re typing in the library’s catalog. This isn’t Google.”
Used to work in this exact environment. This tormented me daily.
Along with crap like “You look pretty smart.” or “Hey I bet you’re a genius.”
Or just typing their email address into the URL bar.
Or just barking at you “PRINT.”
Or “Why this no work, I click ‘E’ for ‘internet’.” (We had a stubbornly archaic IT lead who insisted on keeping Internet Explorer around for ages.)
I was going to suggest putting signs up that clearly state the search bar isn’t Google, but I realized that even if you did, they would likely get ignored. You may even already have them up.
I worked in a office supplier at one point. People would enter the office, put some documents on the first desk they see and look at the guy sitting there. No hello… No sentence… Nothing… That is usually the point when we knew what was up. The guy would look at the documents and say "you aren’t at the right place. Wrong floor. Wrong door. " They would look at us in shock. Sometimes complain that you couldn’t tell where you are. It was always the same. They wanted to get something from the government. They had an office in the same building. There were multiple big sign. There was literally 2 signs outside telling you which floor. Obviously our office had a sign too. They passed at least 3 signs in an office building while they were looking where to go… People don’t read signs… They just don’t.
Can you change the report for this one customer who has a nonstandard completely fucking stupid set up that none of your collection points account for and goes against the entire point of this report?
Well, maybe not those exact words. It’s more like:
- rep: customers XYZ doesn’t like what they see on the report
- me: well tell them to clean up their shit and stop leaving orphaned systems in their environment
- rep: well can’t you just exclude the orphaned ones
- me: the point of the report is to help you clean up your environment. If they did that it would show improvement week over week until it got to the levels they want to see.
- rep: they don’t want to do that, they just want them excluded from the report
- me: no
I hope this customer is being charged for these orphaned systems. They’ll care more if it’s costing them money.
My husband did report-writing for a few years. #GIGO
“Can we integrate AI into this app?”
“Can you do a browser version of this high-end VR training application?” somehow makes a browser version “Why isn’t this running on my iPhone 3GS?!”
To be fair, WebXR does make VR stuff possible in a browser. But I guess that wasn’t what they wanted.
I think their point was that it’s just never gonna run on a phone that came out in 2009.
From many years ago, in a previous career.
Job: IT
Issue: hardware of some kind is broken
Customer, incredulous: “…but it wasn’t broken yesterday!”
Yeah, no shit. That’s how things break. They’re fine, then become broken. Why is this even being discussed?
Job: cashier. Not my current job, but definitely the one that racked up the most irritating quotes.
Customer: “Now, don’t you try to double scan my items. I’m watching you.”
I heard this one constantly when I was a cashier at a grocery store. At first I assumed that they were kidding. After all, it’s such a stupid accusation to make. It was only after about 100 elderly people had said it while staring daggers at me that I realized they weren’t kidding.
I assume there must have been a news report in the 1960s about store clerks charging you twice for an item and then taking the extra cash, and a certain kind of person had been paranoid about it ever since. Except this wasn’t in the 1960s, it was the 2010s, and such a scam couldn’t even work anymore. The cash register isn’t just a lockbox like it was in the 60s, it’s a computer and it knows exactly how much money should be in it. And if it has less than that in it when your shift ends, you’re screwed.
Plus, you’re paying with a credit card, Gertrude, how am I supposed to steal your shit when you’re paying with a credit card?
I think the thing that made it so irritating was the fact that they are willing to whip out this assertive, domineering attitude at you based on information that hasn’t been true for about forty freaking years. They have a mistrust of other people because they don’t know how the world works anymore, yet they think they’ve outsmarted you.
The way you described then makes me think of the “make sure your man double-bags” scene* in Shawshank Redemption.
*WARNING: Major spoilers for the movie if you haven’t seen it. In which case, you should really go see it. It’s one of the best movies in existence.
The movie’s 30 years old, I think we can relax the spoiler warning.
I don’t ever want to be the one responsible for spoiling such a good movie for someone who hasn’t seen it, even today.
Sometimes the scanning technique can mean an item is accidentally scanned twice. It’s a bit of a faff around to have to go to the CS desk to get a refund, so I can understand them wanting you to not make any mistakes in the first place.
Why would they have to go to the CS desk? the cashier can just change it right there. It happens occasionally where they scan too many items and have to void some out, it’s really not a big deal.
Not if they don’t catch it then and there.
I work retail. People walk up to me like I’m a robot.
“Duck tape??” They just… Bark at me. I have gotten to the point that I refuse to tell them where something is until they treat me like a human being and ask a very simple question, “where’s duck tape?”
You’re gonna hate me for this but since it’s your job you might want to learn it’s “duct” tape.
There is such a thing as duck tape though, It’s a brand of duct tape
Not what they asked for. Duck tape is a brand, and is in my department. Duct tape is in plumbing which also does HVAC products, and is actual foil tape with a peel off backing, actually used for ductwork.
But that’s not what the customer asked for.
Makes me think of this guy.
When someone doesn’t understand a process and asks “can’t you just do XYZ?” Usually management. “Just” is actually a 2 week project and tons of hours and trouble shooting
Can’t you automate around this edge case that we told you during planning could never happen due to controls on our end?
That’s easier for us than sticking to our word.
What do you mean that it was a key requirement of your design, like you told us in advance?
I’m currently in a software development project which was handed over to a different department with little software development expertise, and fucking hell, I hear this so often.
Can’t you just run the tests against against a database like normal? Why do you need to automate the setup of this database? (I do not know what “normal” means, they did not elaborate.)
Can’t you just switch over all the code to go directly against the database rather than also supporting in-memory.
And then five minutes later: Can’t you just hook up the database connection where we need it and use in-memory for the rest?Like, I’m trying to appreciate the critical questions, because hey, maybe there is something I’m missing. But always this “just”, and them being dissatisfied when you tell them it doesn’t make sense or would be more work, that’s what kills me.
Developer I used to work with had a policy where if anyone said “just do something”, they were now the sole person responsible for implementing it.
“Just redo the front end in react”. “Cool. Thanks for volunteering”
I’m currently a medical student in my clinical rotations…
Me: “So it looks like we’re due for our (blank) month/year vaccinations. Have those been done already or do we need them today?”
Parent: “Oh, we’re not vaccinating.”
Me: screaming internally
I was going to say the EXACT same thing. People even are refusing the vitamin K shot in their newborns
I’ve heard the neonatologists say that they make the parents repeat back, write down, and sign a consent form that says “I understand that refusing the vitamin K shot significantly increases the chances of bleeding, including brain bleeds that can lead to significant disability or death.”
Not many people seem to want to sign that form for some reason.
All i have is OccupartionalFirstAid Level 1 and it drives me absolutely insane with frustration to think about what things real health professionals worst fears might be.
You must get that a lot in the Midwest.
Especially after Trump’s antivax BS during COVID.
“X is down/broke.” No, Kelly, the internet isn’t “down.” You typed the URL wrong in your browser.
People will state it like the entire company has lost internet connectivity, or an entire department cannot access files or run a certain program, when actually, only a single user is having a problem.
Also people not knowing the difference between log out, restart, and shutdown. Even after explaining it to them.
It’s frustrating when you know there’s a huge gap between your comprehension and theirs, but they think you’re the idiot.
At one point, I had to explain to my dad that we’re paying for internet access, not for all servers to be available and sufficiently fast. He was not happy about that.
Yes but you see if I close the lid, then it’s off. And that’s why my system has an up time of 208 hours.
208 hours.
Those are rookie numbers. I’ve had users that didn’t ever shut down. A power outage was the only relief that poor system got.
I can’t really sympathise with you here. You’re clearly an IT guy, so the difference between log out, restart and shut down is as natural to you as breathing. For the average person is not that intuitive. For many people the computer is “on” when they press the power button and enter their username and password. And the blurring of the distinction is increased by most people having a smartphone where just lifting it up to your face wakes it up and logs you in (technically) at the same time.
I know you’re explaining it to them, but if that’s not something that they live and breathe, they’re just going to forget the explanation. I’m a molecular biologist, so to me the differences between genome, transcriptome and proteome are bleeding obvious, but I have a colleague who’s not a scientist but needs to become familiar with these terms. I explained them to her last week in an meeting that lasted an hour, but this week I had to do that again. She’s not stupid, it’s just all very abstract to her.
If people too stupid to use computer, their computer license should be revoked, because they clearly cheated on the test
I’m mean, it’s literally in the name. These are not concepts that require a degree to understand, much less an hour long meeting.
Logout means ending your user session, restart means your computer turns off and then comes back on, and shutdown means it turns off and stays off.
The buttons are all in the start menu, they are clearly marked, and these concepts have existed for 30 years at least.
It’s like driving a car for decades and not knowing what the difference between reverse, drive, and neutral are.
I still think your promoting the view of “this is obvious to me so it should be obvious to everyone”. Even your explanation would be confusing for someone who’s not an IT guy - what does it mean “end my user session?” People rarely go to the start menu to deal with their computers’ “on-ness”, they just press the hardware button that has an incomplete circle with a line on top or often no marking or label at all. Or they close the lid and that makes them think of their laptop as “off”.
It’s not about being “obvious.” It’s about understanding the most basic concepts involved with using a piece of equipment that is central to their job and has been that way for decades.
I wouldn’t want ride in a car with somebody that couldn’t remember what the difference between red, yellow, and green traffic lights are, or couldn’t remember how to activate their turn signals or windshield wipers. And I certainly wouldn’t want them operating a vehicle as a core part of their everyday job.
Now I’ll grant that in general, a car is far more dangerous than a computer. But the principle still holds, these are not tough concepts to understand, takes literally 5 minutes to explain at most. Plus, they haven’t changed in at least 30 years, so it’s not some new fangled techno-babble.
People should know basic concepts about tools without which they can’t do any part of their job.
Your colleague will learn this terminology at some point. I’m sure her job isn’t litterally juggling these three terms all day every day, otherwise I’d expect her to already have come in with that knowledge too.
Honestly, even though I use computers for work all the time, I don’t think I ever talk about logging in or out or switching it off or restarting, other than when I’m getting some help from IT.
Chances are you were clothes with aglets a lot, and aglets keep the integrity of your clothes, but there is also a good chance that you don’t know what aglets are because the average person doesn’t talk about them until they lodge somewhere in their washing machine.
Ive already said it on another comment here, and i no long work support so im a user myself now but, FUCK USERS!
