The 2022 Rogers outage that left 12 million people without wireless and hard-wired services was caused by human error and made worse by management and system “deficiencies,” says an independent review conducted for Canada’s telecommunications regulator.
The 26-hour outage started early in the early morning of July 8 and left individuals and businesses without access to their mobile, home phone, internet and 911 services.
Staff at Rogers caused the shutdown, the report says, by removing a control filter that directed information to its appropriate destination.
Without the filter in place, a flood of information was sent into Rogers’ core network, overloading and crashing the system within minutes of the control filter being removed.
Designating risks in phase six as “low” meant Rogers’ staff could avoid additional levels of scrutiny and approvals as the upgrade proceeded, even though doing so “contravenes industry norms,” the report says.
Have we as Canadians considered: Rogers owns too much of our shit?
They don’t own Bell and Telus. 😅
Unfortunately they own Shaw now.
Not to mention Freedom
I’m so happy they couldn’t snatch Freedom. As Freedom user, I gotta say things have gone great since Quebecor took over. Shaw had them more or less on life support.
Yup, we can thank Quebec for having their own businesses increasing competition for all Canadians.