I changed jobs and changed insurance earlier this year, and I need a drug called Humera that among other things, prevents my spine from solidifying into 1 solid piece. My new insurance denied my claim because I had not tried to treat my disorder with Tylenol. Yeah, ok. Seems legit. So I challenge the claim and am told by my new insurance that "they'll get their best people on it and be done in 2-3 business days". I call a few days later for updates and they tell me the exact same thing. This goes on for 2.5 months with absolutely no changes, and I'm now about 3 months behind on treatment. 
 Finally, I get aggressive with the rep on the phone and she reluctantly agrees to check my profile more closely. Then she says, "oh, it looks like everything's all set and I just have to do this one thing... And now you'll have your claim approved." How long was I waiting for that one last step I wonder? If that medicine was a matter of life and death, I would have died or ended up in the ER. Just an absolutely pathetic and infuriating experience. 

Their crime is being too adorable

I feel your pain. I remember selling smash bros melee and n64 games for pennies of gamestop credit. I wish I was smart enough to hang on to them 😕