Icons where there should be labels.
There’s 12 random shapes in the interface. Clicking 1 of them might delete or block this contact, or it might allow you to send an attachment. How can you find out? You can’t, cause there are no mouse-over labels either, and if you had the option to enable them, it would be hidden behind one of the 12 shapes that may cause more unknown trouble. So you can’t feel safe to experiment either.
I remember hearing a lot about “responsive design” right around the time it started becoming impossible to click things. Never wanted to learn more about it, but i think that’s the culprit.
I loved the internet when all html was made in notepad. It was just so pleasant.