“What a surprise” says nobody

Consumers who complain of poor customer service on X are being targeted by scammers after the social media platform formerly known as Twitter changed its account verification process.

Bank customers and airline passengers are among those at risk of phishing scams when they complain to companies via X. Fraudsters, masquerading as customer service agents, respond under fake X handles and trick victims into disclosing their bank details to get a promised refund.

Issue 1: companies abandoning Twitter (or X) because of multiple service issues and a big fucking baby, so of course they’re not going to care.

Issue 2: customers who still use Twitter who are morons.

This is the best summary I could come up with:

Consumers who complain of poor customer service on X are being targeted by scammers after the social media platform formerly known as Twitter changed its account verification process.

They typically win the trust of victims by displaying the blue checkmark icon, which until this year denoted accounts that had been officially verified by X.

I’ve since come across other fake Booking.com Twitter accounts which are following customers who are at their wits’ end trying to get a refund and have resorted to X to air their grievance with the company.”

In June, passengers whose easyJet and BA flights had been cancelled were targeted by cybercriminals using fake profiles after they resorted to X to demand refunds.

Bank customers have been warned to be vigilant as scammers are on the lookout for tweets that they can exploit to obtain personal account details.

Lisa Webb, a consumer law expert at the campaign organisation Which?, said the recent changes to X’s verification processes had made it harder for users to identify trusted accounts.

The original article contains 668 words, the summary contains 170 words. Saved 75%. I’m a bot and I’m open source!