I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.
Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?
Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.
families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
I have literally been investigating the same thing today. I was looking into peppermint but wrote it off because the container kept crashing. Im going to try again because the maintainer fixed the issue. https://github.com/Peppermint-Lab/peppermint/issues/187
I use Trello, which isn’t at all self hosted but it’s free and ready to go.
Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account
Might look into freescout
Zammad
I saw that but it doesn’t have any docker, that a bit of a turn down.
It doesn’t seem to be officially supported, but they do provide instructions for Docker Compose:
In gitea you have the possibility to make a Kanban board and work with issues. Gitea is self hosted and can have multiple users
Do you need email in/out or are you ok with people having to log in?
Freescout probably fits the bill and is 100% free - it’s one of those where they give the base platform away and monetize plugins.
On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.
Hahahahah, I’m sorry son, what’s your ticket number? SHeeewwwwwaaahhh yeahhhh I’m going to need a ticket number. You’re welcome to open one by emailing helpdesk@thesmithfamily.net and we’ll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.
“I understand sir, and I’m sorry to hear your WiFi is slow, I can absolutely help you with that. To get started, I’ll need your ticket number, 4-digit access PIN, and most recent math test.
Oh, I see here you earned a ‘C’, that only entitles you to 200Kbps down. If you are interested in our 1Mbps service we need proof of a ‘B’ - or if you would like to submit an ‘A’ we can offer our gold-tier 500Mbps service, and if you would like to take advantage of that offer during this marking period I can add in complementary 5ms ping SLA as well. Also your mother has told you three times to take the trash out, Anthony.”
Also your mother has told you three times to take the trash out, Anthony.
Then why haven’t I received a report ticket Dad?
From some of the other comments you said you want a web form. NocoDB supports this and has Kanban/list views, but admittedly lacks many features found in dedicated ticketing systems.
We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.
Why not kanboard?
I just want them to fill a simple form and have the ticket workflow
That’s what Kanboard does !
OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose
Plus one can organize his own tasks… That’s why I thought about it…
I’ll have a look at it then ! Thank you !
I have used zammad for basically the same thing, looks nice and it’s simple.
You’re right just a bit sad it’s not dockerised