• xylight@fedi.phtn.app
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    2 days ago

    Does anyone actually like Comcast? I feel like absolutely 0 consumers, no matter the political background, enjoy the Comcast experience.

    My most recent Comcast crashout™️ was how their router does port forwarding.

    First, you have to pay an extra fee per month to get more than 1TB monthly data usage (crazy)

    Next, you can’t change the default DNS server (annoying)

    Third, I had this random issue where the gateway would randomly force clients to be ipv6 only, and sometimes ipv4 only. (Diabolical)

    But their port forwarding was the worst.

    I, as an advanced user, go to the admin panel. EVERYBODY who knows what tf port forwarding is and why they’d want to do it would use this admin panel.

    I go to advanced. Wait 5 seconds for their god awful panel to load. I click “port forwarding”. while I wait, I reflect on the fact that this panel has a 6mb JavaScript bundle for absolutely no reason. And then, the page loads.

    “Port forwarding has been moved to the My xFi page – some link – manage your router easier than ever!” - I DONT WANT EASIER THAN EVER!!! I AM PORT FORWARDING. I AM NOT A 79 YEAR OLD GRANDPA WHO NEEDS AN APP TO RESTART THE WIFI.

    Whatever. I go to the page. Log in to the mandatory account that I shouldn’t need, because a router is independent of external services (or at least should be). After I log in and download the 8 gigabyte JavaScript bundle, a new page appears. “Download the xFi app for easier access”. I HAVE TO PULL OUT MY PHONE AND DOWNLOAD SOME RANDOM APP FOR “EASY ACCESS” TO A FEATURE THAT ONLY PEOPLE WHO DONT CARE ABOUT EASE OF ACCESS WOULD USE!

    I download the app. I log in. Get redirected to a WebView. I log in twice. Finally.

    My god, this is the most atrocious app I’ve ever seen. No dark theme, probably not native kotlin or java or anything. The backstack makes no sense, some pages will exit out of two simultaneously.

    I finally find the port forwarding page. I click “Add a port forward”.

    Instead of forwarding to an IP address, you have to select from a list of NAMED devices. The router isn’t detecting the hostname of my home server, and the router won’t let me assign a new IP address.

    I desperately try and fix that, but it turns out the list updates on a fixed timer of 2 minutes, where it suddenly appears.

    I click Add port forward again, and select my home server. I added port 443. Suddenly, the router seems to reboot completely, which was strange. After it finally reboots, I add port 222. IT REBOOTS AGAIN! THIS APP MANUALLY REBOOTS THE ROUTER FOR EVERY SINGLE CHANGE MADE TO PORT FORWARDS!

    Luckily those were the only ports I planned to port forward.

    Later while debugging this terrible router, it turns out FOR SOME REASON OTHER LESS ADVANCED OPTIONS ARE AVAILABLE HERE! I CAN MANAGE UPNP, DMZ ZONES, WHAT IS HAPPENING

    Thank you for reading my rant. I needed to scream into the void about this.

    What’s funny is later on injust gave up and started to use cloudflare tunnels, nullifying the need for port forwarding. Maybe I should just go completely ipv6 too.

    • Bruhh@lemmy.world
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      2 days ago

      As someone who’s never had an issue with Comcast. I still hate comcast for the pure fact that they have a monopoly in my area.

    • ChickenLadyLovesLife@lemmy.world
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      2 days ago

      I used to work at Comcast as a programmer (consultant, never worked directly for them). The only surprising thing about your story is that you were eventually able to do what you were trying to do. Software and apps at Comcast are overseen by a constantly rotating cast of executives and managers, and are mostly written by a constantly rotating cast of contractors, most of whom are provided by InfoSys (who provide workers that can only stay in the country for six months at a time). A few people here and there are competent but it makes no difference as nobody is involved with any project for long and documentation is nearly nonexistent.

      I was only there for a few years, but by the end I (a consultant grunt) was constantly having to explain to vice presidents why certain things were even being done in the first place. For example, I had been put to work ensuring that Comcast’s suite of apps passed accessibility testing (mainly seeing - pun intended - that their apps were usable by blind and low-vision people). I was on my third VP by the end of this process, and she asked why we cared whether or not blind people could use these apps. Um, possibly because we faced million-dollar-a-month fines from the FCC if our apps failed the accessibility tests?

      Fun fact about all the InfoSys contractors: I was there before the second Comcast tower in Philadelphia was completed, working at the company’s HQ. There were enormous numbers of InfoSys employees working in the building. You would go to meet someone to talk about some issue, and there would be 7 or 8 people working in an office meant for one person. And this was on nearly every floor in the building. The scuttlebutt was that Comcast executives had gotten mightily sick of there being so many Indians in the building (even Indian executives said this was the case) and that they had commissioned the second tower (called the Comcast Technology Center) to get most of them out of their HQ.

    • buddascrayon@lemmy.world
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      2 days ago

      Your first mistake was using a Comcast router. I just use a Surfboard to connect and got my own router that I have 100% control over.

    • alekwithak@lemmy.world
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      2 days ago

      My first IT adjacent job was remote support for Support Dot Com who contracted me out to Comcast. This was just as they were trying to get away from the maligned ‘comcast’ brand by calling everything ‘Xfinity’ like they think their customers are idiots. Well, turns out they mostly are. I don’t even think I lasted six months. Despite having the best metrics in the company, I just couldn’t take the abuse, or the lack of downtime between calls.

      Anyway the point is you can call up Comcast and have them put your router into ‘bridge mode’ making it essentially an expensive modem, then connect your own router.

    • Decq@lemmy.world
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      2 days ago

      This is why i stopped using an ISP router… And went eiht pfsense. Last time i tried to change a port forward my wifi went out for a whole week before they even answered. I gave u at that point. They think you’re absolutely brain dead, they treat you like you’re absolutely brain dead. And they themselves are absolutely brain dead. I had enough. So I’ve installed my own shit and i haven’t had an outage since then. Surprise surprise?

    • darklamer@lemmy.dbzer0.com
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      3 days ago

      I remember when IMDb was fully free and it was normal to download the entire database to run locally on one’s own computer.

      • solarvector@lemmy.dbzer0.com
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        3 days ago

        Im another 10 or 15 years we’re going to be trying to explain how it was possible to create things just for enjoyment to be part of something, and people will think we’re conspiracy wack jobs for suggesting anything was functional before Googazon made everything we interact with.

            • solarvector@lemmy.dbzer0.com
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              2 days ago

              Given the context of discussion, not really talking about art, more the trajectory of IT corporations since tech bubble crash. Even that, thankfully, is somewhat hyperbole given Linux and other open software movements and projects.

              The online independent art platforms are also facing a lot of pressure in that direction too, between AI and corporate consolidation and fuck up of things like Etsy and patreon. They are trying very hard to control all “consumption”.

              • trashgirlfriend@lemmy.world
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                2 days ago

                In that sense its also awfuly defeatist. The fact that we are here, speaking on non corporate social media is proof of that.

                It has big “old man yells at cloud” energy.

            • untorquer@lemmy.world
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              2 days ago

              People obviously still exist and create art. I struggle to find it without using corporate platforms because independent platforms are hard to find.

              One of the main reasons I’m on lemmy.

        • msprout@lemmy.world
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          2 days ago

          “you knew how to make a website from basic markup? Okay grandpa, let’s get you to bed.”

  • mfed1122@discuss.tchncs.de
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    3 days ago

    No wonder I find their scores so unreliable

    Edit: I also now kind of want to do a web scraping project and see if there’s any correlation between scores and whether the media in question is owned by Comcast or Warner Bros

    • madcaesar@lemmy.world
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      3 days ago

      I usually find the tomato review pretty good. There have been times where I thought movies were shite that had a high user score.

      But the critics score on there is utterly useless to me, I never agree with their shit.

      • halcyoncmdr@lemmy.world
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        3 days ago

        Disagreeing with the critics is a time honored cinematic tradition. It’s like they’re always expecting Oscar worthy stories and performances. Sometimes I just wanna watch a bunch of cars go fast, or explosions go off, that doesn’t mean it’s inherently a bad movie.

        • amorpheus@lemmy.world
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          2 days ago

          But there’s still a good and a bad way to make those movies. I usually find RT a good indicator if a movie I’m interested in will be worth watching. Especially looking at both scores. The critic score is a good indicator if the movie is competently made, the user score shows if people felt entertained. If it’s 50% critics and 80% user it’s one of those that won’t get Oscars but should be fun to watch once. If it’s 70% critic and 40% user it’s that the director tried something unconventional and it didn’t click with people. Etc.

    • ChickenLadyLovesLife@lemmy.world
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      2 days ago

      I used to work at the Comcast Center in Philly. In 2010 they won the Consumerist’s “Worst Company in the World” contest (after being the runner-up the previous year). The following year they sent out a company-wide email asking employees and contractors to vote for any other company. They were bailed out by BP and Deepwater Horizon, “fortunately”.

      They would also regularly send out emails telling employees to download the Comcast and Xfinity apps and rate them 5 stars. I would just assume there’s a correlation between rotten tomato scores and ownership of the media.

    • absquatulate@lemmy.world
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      2 days ago

      Yea, I haven’t been using them a lot but they were still somewhat reliable until a couple years ago when their ratings started feeling off. The last straw for me was two years ago when I actually convinced a bunch of friends to see the barbie movie based on RT scores. Never again.

    • skisnow@lemmy.ca
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      3 days ago

      Wouldn’t it be nice to think that proving they were rigging the ratings, would stop them doing it?

    • Tollana1234567@lemmy.today
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      3 days ago

      it was wierd how they are praising crappy shows with such high praise, now it make sense. like the reason seasons of ISAIP, and the shitty apple movie of rob mythic quest.

  • kibiz0r@midwest.social
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    3 days ago

    The context “Rotten Tomatoes” primed my brain to interpret the (75%) as a score, and I was like “There’s no way Comcast is even in double digits.”

  • Aurenkin@sh.itjust.works
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    3 days ago

    I believe the CEO is a former Disney exec as well. I remember reading up about this when they were messing with all the review scores for the Star Wars sequels.

  • Cossty@lemmy.world
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    2 days ago

    I use letterboxd for movies

    Serializd for shows

    Storygraph for books.

    All owned by individuals as far as I know.

  • etherphon@piefed.world
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    3 days ago

    I’ve been using Tastedive which recommends movies, music and tv based on what you’ve watched before, I’ve found it much more reliable than reviews and scores.

  • SolidShake@lemmy.world
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    3 days ago

    Okay? As someone who gives less than half a shit about any review sites why does this matter? Honestly. Wouldnt people look at the normal people score over critic scores?