Once Fedex lost a gait trainer to help my disabled daughter learn to walk. They then fought me for 6 months to stonewall me on getting reimbursed. When I was finally going to get my money back (it was quite expensive), it shows up at my house broken and now my daughter was too big for it anyway. I did find a local therapy center that said they could use some of for parts for their other trainers at least, but I was out nearly a month’s pay. Fuck Fedex forever.
They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.
Monitor company said the box arrived empty.
FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.
Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.
Having handled RMA disputes in a previous job if FedEx shows a delivery exception we’d generally trust that it was FedEx’s fuckup. Glad you could get it sorted one way or another but that really freaking sucks
You didn’t do the needful. It’s a really important part of the process.
Sorry, I’m not racist against Indians (in fact my partner on that job is Indian and I like him) but I got micromanaged in my last freelance job by Asheesh from AT&T and I hate that fucking guy. Sitting on his ass in Mumbai telling us to work faster on a 13 hour shift.
Once Fedex lost a gait trainer to help my disabled daughter learn to walk. They then fought me for 6 months to stonewall me on getting reimbursed. When I was finally going to get my money back (it was quite expensive), it shows up at my house broken and now my daughter was too big for it anyway. I did find a local therapy center that said they could use some of for parts for their other trainers at least, but I was out nearly a month’s pay. Fuck Fedex forever.
They “lost” a $1300 computer monitor I was returning because it had multiple dead pixels. Tracking was weird, there was a “delivery exception” and it showed up 3 days later than originally expected.
Monitor company said the box arrived empty.
FedEx wouldn’t even talk to me about it because I wasn’t the one who ordered the shipping, Monitor company was. Monitor company accused me of sending them the empty box, routing me to their fraud department, unwilling to act as an intermediary to FedEx.
Had to dispute the charge with my credit card to get it resolved, a process that took about 4 months. Thank god for AmEx.
Having handled RMA disputes in a previous job if FedEx shows a delivery exception we’d generally trust that it was FedEx’s fuckup. Glad you could get it sorted one way or another but that really freaking sucks
Yeah these guys outsourced all their CS reps to India, so trying to get through to someone helpful was like talking to a brick wall.
At least now there’s 2 companies I know to never again use.
You didn’t do the needful. It’s a really important part of the process.
Sorry, I’m not racist against Indians (in fact my partner on that job is Indian and I like him) but I got micromanaged in my last freelance job by Asheesh from AT&T and I hate that fucking guy. Sitting on his ass in Mumbai telling us to work faster on a 13 hour shift.
I mean, the people they hired are probably jackasses, but not all of them. And it’s really the management that’s the issue.