Universal Monk@lemmy.dbzer0.com to Green Party@sh.itjust.worksEnglish · 10 days agoKlarna CEO says AI helped company shrink workforce by 40%message-squaremessage-square3linkfedilinkarrow-up16arrow-down13
arrow-up13arrow-down1message-squareKlarna CEO says AI helped company shrink workforce by 40%Universal Monk@lemmy.dbzer0.com to Green Party@sh.itjust.worksEnglish · 10 days agomessage-square3linkfedilink
minus-squarelurch (he/him)@sh.itjust.workslinkfedilinkarrow-up2·10 days agoThey’re already rolling it at least partially back after some problems: https://futurism.com/klarna-openai-humans-ai-back https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service https://www.fastcompany.com/91332763/going-ai-first-appears-to-be-backfiring-on-klarna-and-duolingo
minus-squareUniversal Monk@lemmy.dbzer0.comOPlinkfedilinkEnglisharrow-up3·10 days agoGood! I don’t know how anyone thinks that AI can 100 percent replace all workers. Yes, it can reduce need for some workers, and some tasks. But these stupid CEO’s that think you can just fire everyone and AI will do it, haven’t actually used AI. lol
They’re already rolling it at least partially back after some problems:
https://futurism.com/klarna-openai-humans-ai-back https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service
https://www.fastcompany.com/91332763/going-ai-first-appears-to-be-backfiring-on-klarna-and-duolingo
Good! I don’t know how anyone thinks that AI can 100 percent replace all workers. Yes, it can reduce need for some workers, and some tasks. But these stupid CEO’s that think you can just fire everyone and AI will do it, haven’t actually used AI. lol