Transcript
The “Train hitting Bus” meme. The first panel is the bus going on the train track with the caption “Five minute job”. The second panel is the train hitting the bus, saying “While you’re here”.
The “Train hitting Bus” meme. The first panel is the bus going on the train track with the caption “Five minute job”. The second panel is the train hitting the bus, saying “While you’re here”.
My thoughts go two directions on this.
When dealing with external customers: “Sure. Just give our account manager a quick call and we can get you a quote for that.” That always solves the problem one way or another.
When dealing with my own company’s IT group: “If you assholes hadn’t spent the last two weeks ignoring my ticket to get you to fix this issue that you guys caused in the first place, I wouldn’t have had to resort to these underhanded tactics.”
They’re probably ignoring your ticket because other tasks have a higher priority. Don’t complain to the IT staff, complain to the C-suite who treat them like a burden.
In this case, they have to physically walk to my machine, since their fuckup broke network connectivity. Hence the reluctance to actually do something. C-suite issues may be a problem in your organization, but in my organization it’s the laziness of the specific individuals involved.
IT isn’t some magical profession that is immune to having useless individuals.