In my comment, I was the guy on the other side. If you’re going to write me a small novel and try to debug something via dozens of messages, I’m just going to call you. Clearly you’re available if you have the time to write out those messages I’m not interested in waiting for you to type everything out.
But the person on the other side also has shit to do and taking a call may disrupt their work.
There’s no silver bullet. In some situations one thing might be better for both, while in others, not so much.
In my comment, I was the guy on the other side. If you’re going to write me a small novel and try to debug something via dozens of messages, I’m just going to call you. Clearly you’re available if you have the time to write out those messages I’m not interested in waiting for you to type everything out.