Palestinians calling home to Gaza on Skype have had their digital lives destroyed, after Microsoft closed their email accounts without warning.
BBC News has spoken to 20 Palestinians living abroad who say Microsoft, which owns the voice and video chat app, kicked them out of their accounts. The total number affected is thought to be much higher.
In some cases, these email accounts are more than 15 years old and the users have no way to retrieve emails, contacts or memories.
Microsoft says they violated its terms of service - but will not say how - and the decision is final.
The Gazans say they have no links to Hamas - designated as a terrorist organisation by some Western countries, including the US, where Microsoft is headquartered - and accuse the technology giant, the most valuable company in the world, of persecuting them unfairly.
This is the best summary I could come up with:
Palestinians calling home to Gaza on Skype have had their digital lives destroyed, after Microsoft closed their email accounts without warning.
BBC News has spoken to 20 Palestinians living abroad who say Microsoft, which owns the voice and video chat app, kicked them out of their accounts.
The Gazans say they have no links to Hamas - designated as a terrorist organisation by some Western countries, including the US, where Microsoft is headquartered - and accuse the technology giant, the most valuable company in the world, of persecuting them unfairly.
Salah Elsadi is living in the US and, like many Palestinians abroad, was using Skype to call his wife, children and parents on their mobile phones in Gaza.The internet is frequently disrupted or switched off because of the Israeli military campaign - and standard international calls are very expensive.
With a paid Skype subscription, it is possible to call mobiles in Gaza cheaply - and while the internet is down - so it has become a lifeline to many Palestinians.
But many of those BBC News has spoken to say they have tried many times and are receiving the same blanket response.One, Khalid Obaied, has lost faith with Microsoft.
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