While all four smartphones included on the list received an A-minus or A, many other types of devices got disappointing grades.
The HP Spectre Fold foldable laptop, for example, received a D-minus due to low parts (2 out of 10) and manual (4 out of 10) scores.
However, the PIRG organization struggled to access manuals for some recently released tech that’s subject to the law.
PIRG’s report includes an apparent screenshot of an online chat with Sony customer support, where a rep said that the company doesn’t have a copy of the console’s service manual available and that “if the unit needs repair, we recommend/refer customers to the service center.”
The group also pointed to a potential lack of communication between customer service reps and the company’s repairability efforts.
… our interaction with their customer service team seemed to imply that there was no self-repair option for [Apple] phones.
The original article contains 535 words, the summary contains 149 words. Saved 72%. I’m a bot and I’m open source!
This is the best summary I could come up with:
While all four smartphones included on the list received an A-minus or A, many other types of devices got disappointing grades.
The HP Spectre Fold foldable laptop, for example, received a D-minus due to low parts (2 out of 10) and manual (4 out of 10) scores.
However, the PIRG organization struggled to access manuals for some recently released tech that’s subject to the law.
PIRG’s report includes an apparent screenshot of an online chat with Sony customer support, where a rep said that the company doesn’t have a copy of the console’s service manual available and that “if the unit needs repair, we recommend/refer customers to the service center.”
The group also pointed to a potential lack of communication between customer service reps and the company’s repairability efforts.
… our interaction with their customer service team seemed to imply that there was no self-repair option for [Apple] phones.
The original article contains 535 words, the summary contains 149 words. Saved 72%. I’m a bot and I’m open source!