I know it sucks for the call center personnel to have to listen to people yelling at them, but I’ve had multiple of such companies that were so shitty that the only way to get anything fixed was to keep making people cry until finally someone would push you to a supervisor. Well at enough of them and they will either fix the issue or push you through to their supervisors who will do anything to stop the yelling.

I got to the point where I’ll just make then cry because it’s the only option left to get any normal responsible behavior from companies. I’ll have to call 20 times perhaps but that’s what I’ll do then