TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.
just want to add in theory there are legitimate reasons to cancel other than legal, e.g. customers system is compromised and must be taken off to stop the attacker.
Fair, but then communication is key. They should have been extremely clear “This is what’s happening, you have X time to rectify it or we will need to take drastic steps”
Legal is the only one I can think of that would mean radio silence from CF, for example if they were hosting illegal content and the feds were building a case. Seeing how it was all coming from sales and they were pushing for a massive chunk of money all of a sudden I doubt that was what was happening.