The report found a key cause of the outage was a problem with Optus’s 3G network.
During the outage, Optus’s 4G and 5G towers shut down, meaning emergency calls were diverted to other network’s towers — known as camping on.
But the network’s 3G base towers did not shut down, so those calls got lost along the way.
“Some devices … attempted to make emergency calls via those [3G] towers (rather than look to camp on to another network), even though no mobile service was being supplied by the Optus network,” the report said.
…
The recommendations include:
- Obligate telcos to shut down their towers during outages, allowing triple-0 calls to be carried by other networks
- Establish a “Triple Zero custodian” whose sole responsible is to make sure the system is working
- Force telcos to share real-time information about outages with emergency services organisations and authorities
- Force telcos to file a timely post-mortem on major outages to the regulator and the government — including what caused it and steps being taken to resolve it, with a clear and detailed timeline
- Review the government’s contract with Telstra to run the triple-0 system, with any changes to be made within a year
- Introduce an industry-wide approach to responding to consumers affected by large-scale outages
- Establish an agreement between telcos requiring them to help each to manage and resolve outages
- Review all legislation and regulation relating to triple-0
This is the best summary I could come up with:
"No single body could see the whole picture.
This significantly hampered the dissemination of accurate and timely advice to the community," report lead Richard Bean wrote.
“It would not appear that Optus followed any of the guidance in this document,” the report said.
The original article contains 43 words, the summary contains 43 words. Saved 0%. I’m a bot and I’m open source!