• AutoTL;DRB
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    15 months ago

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    Allegations of improper MedsChecks at Shoppers Drug Mart and corporate pressure to hit billing targets for them, as outlined in a recent CBC News investigation, has prompted some in the industry to take a closer look at the provincial program.

    Since the stories were published, the province’s regulatory body, the Ontario College of Pharmacists, says it’s tracking MedsCheck complaints that could specifically be related to pressure to meet corporate targets.

    Some former Shoppers Drug Mart pharmacy employees told CBC they believe the company was taking advantage of the program by pushing staff to bill for consultations patients didn’t necessarily need.

    A Shoppers spokesperson did not answer questions related to Davies’s allegations, but said in a statement that MedsChecks are “a vital health-care service that can save lives.”

    Justin Bates, the organization’s CEO, says it’s wanted to discuss a redesign for years now, but it’s recently come to the forefront given CBC’s reporting as well as pharmacists’ concerns.

    That regulatory body says its working on a report based on thousands of responses from pharmacists sharing their “deeply troubling” experiences with corporate pressure in town halls and an online survey, which were launched in light of CBC’s investigation.


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