Kirk Tanner, the new CEO and president of Wendy’s, shared with analysts his various plans to increase company profits, including investing in digital menu boards that will have the capacity to display dynamic pricing that fluctuates throughout the day by 2025. Here's what customers need to know.
on principle i will never trust any corporation to do good things unless compelled to by a higher power such as the state, and i certainly do not trust them to do good things when the corporate-speak being used to describe those things is “enhanced features like dynamic pricing and daypart offerings along with AI-enabled menu changes and suggestive selling.” reeks of grift
Sure, but nothing I wrote above depends on trust. This seems like it could be an Econ 101 example of the profit motive increasing the total utility in the system. Hence why I said this has the potential to be win-win-win.
I don’t trust companies to pursue anything other than the profit motive but sometimes that can be a good thing.
the premise of a “win-win-win” scenario is necessarily predicated on the belief that a corporation would ever let such an arrangement occur versus just shamelessly exploiting its customers and telling them to love it or leave it, which is a form of trust. in my mind that is trust that is severely unearned by literally any current corporation—and i would firmly assert that even outside of a vacuum the vast majority of corporations will gladly tell (and right now are in the process of telling) their customers the latter
actually, i guess i should say that some corporations get a carve-out here, since worker co-operatives also fall under the banner—i think you can trust most worker co-ops to serve your interests in principle when you interact with them. but i would otherwise sustain that yeah, you should just be adversarial with corporations and assume that what they’re doing is ultimately intended to fuck you, nickle-and-dime you, or just generally treat you like dirt. i’m just not sure why a corporation like Wendy’s should ever get your benefit of the doubt or presumption of acting in your interests as a customer, ultimately.