A refund should be the only option.

  • @conciselyverbose@sh.itjust.works
    link
    fedilink
    English
    157 months ago

    A lot of the customers have physical copies. The continuous access to a digital copy was also part of the same purchase.

    Another physical copy isn’t a reasonable substitute.

    • Diotima
      link
      fedilink
      37 months ago

      I get that, I do. But having to issue physical copies is probably the most inconvenient and expensive option for the corps causing issues.