Sites at that scale that cannot afford errors, downtime, or system breaches operate massive IT teams just to keep the systems running. That’s before even touching Logistics,Advertising, customer service, seller outreach, brand management, human resources, etc, etc. Ebay in 2023 had 132 Million customers. That’s 12,000 customers per employee per year, or 32 customers per employee per day assuming they worked the full 365 solid. A rather lean storefront actually, probably propped up significantly by the labor of their third-party sellers.
Parts of that site still feel like they’re from 2000. What do these people do?
Sites at that scale that cannot afford errors, downtime, or system breaches operate massive IT teams just to keep the systems running. That’s before even touching Logistics,Advertising, customer service, seller outreach, brand management, human resources, etc, etc. Ebay in 2023 had 132 Million customers. That’s 12,000 customers per employee per year, or 32 customers per employee per day assuming they worked the full 365 solid. A rather lean storefront actually, probably propped up significantly by the labor of their third-party sellers.
That’s probably what eBay thought as well. And let them go.
Anyone want to take bets on a big dumb consultancy like McKinsey, Deloitte, or EY making the recommendation to clean house?