Online travel agent allows customers to filter out Boeing 737 Max planes::Kayak customers can exclude Max 9 aircraft after cabin panel blowout on Alaska Airlines flight

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    35 months ago

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    A leading online travel agent has added filters to let users exclude flights that use Boeing’s troubled 737 Max planes, after a piece of fuselage falling off an Alaska Airlines flight led to a surge of user interest in avoiding the airliners.

    Following the Alaska Airlines incident, it says there was a 15-fold increase in use of the original filter, prompting it to rework the setting, making it more prominent on the search page and adding the ability to distinguish between 737 Max 8 and Max 9 planes, since only the latter has been grounded by America’s Federal Aviation Administration.

    The surge of interest in the new feature demonstrates the unusual extent to which typical travellers are actively avoiding the 737 Max planes.

    Such filters are more commonly used by regular travellers with esoteric preferences around particular seat locations on various planes, rather than a broad-brush fear of an entire family of jets.

    On Sunday, the FAA expanded its scrutiny of Boeing jets to another, older model of 737, the 737-900ER, which it says uses a similar door design.

    “The safety of the flying public, not speed, will determine the timeline for returning these aircraft to service,” it said.


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