An Australian court has ordered Airbnb to pay a $10 million fine in compensating customers who had been unaware they were being charged in U.S. rather than Australian dollars.
Airbnb had earlier provided the court with an undertaking that it would pay as much as AU$15 million in compensation to eligible customers.
Airbnb’s Australia and New Zealand regional manager Susan Wheeldon said ensuring consumers could book with confidence was the company’s priority.
“While only a very small percentage of Australian guests are believed to have been impacted, we are disappointed that this happened,” Wheeldon said in a statement.
Wheeldon said the company was committed to price transparency and Airbnb would continue to find ways to improve systems so guests and hosts could enjoy travel.
“Consumers were misled about the price of accommodation, reasonably assuming the price referred to Australian dollars given they were on Airbnb’s Australian website, searching for accommodation in Australia and seeing a dollar sign,” the commission’s chair Gina Cass-Gottlieb said in a statement.
Airbnb had blamed customers for selecting prices in U.S. dollars, including consumers who had not made that choice.
The original article contains 405 words, the summary contains 155 words. Saved 62%. I’m a bot and I’m open source!
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Airbnb had earlier provided the court with an undertaking that it would pay as much as AU$15 million in compensation to eligible customers.
Airbnb’s Australia and New Zealand regional manager Susan Wheeldon said ensuring consumers could book with confidence was the company’s priority.
“While only a very small percentage of Australian guests are believed to have been impacted, we are disappointed that this happened,” Wheeldon said in a statement.
Wheeldon said the company was committed to price transparency and Airbnb would continue to find ways to improve systems so guests and hosts could enjoy travel.
“Consumers were misled about the price of accommodation, reasonably assuming the price referred to Australian dollars given they were on Airbnb’s Australian website, searching for accommodation in Australia and seeing a dollar sign,” the commission’s chair Gina Cass-Gottlieb said in a statement.
Airbnb had blamed customers for selecting prices in U.S. dollars, including consumers who had not made that choice.
The original article contains 405 words, the summary contains 155 words. Saved 62%. I’m a bot and I’m open source!