Over a decade ago, I pointed out that as Google kept trying to worm its way deeper into our lives, a key Achilles’ heel was its basically non-existent customer service and unwillingness to ev…
  • @phx@lemmy.worldEnglish
    8•1 year ago

    Which is a matter of how little they’re allowed to have. If there were some sort of minimums that might actual force them to be somewhat effective.

    Instead it’s a race to the bottom of “your business is important to us, but nobody gives a fuck about your satisfaction”