Over a decade ago, I pointed out that as Google kept trying to worm its way deeper into our lives, a key Achilles’ heel was its basically non-existent customer service and unwillingness to ev…
Here’s an article. It’s because he booked under a false name a few times. He had unlimited flights for himself and a companion, it’s beyond me why he didn’t do everything in his power to not give American Airlines a reason to void his ticket.
Update: here’s a really in-depth article written by his daughter that explains everything. Some of it was at American’s suggestion!
Because he let someone else use it to see a dying family member iirc, which was a breach of contract
Here’s an article. It’s because he booked under a false name a few times. He had unlimited flights for himself and a companion, it’s beyond me why he didn’t do everything in his power to not give American Airlines a reason to void his ticket.
Update: here’s a really in-depth article written by his daughter that explains everything. Some of it was at American’s suggestion!
I went down a rabbit hole. Welcome to my warren.
It’s a fun rabbit hole