Imagine being the engineers in the middle of this. It’s one thing that your incident is so bad it makes the news, it’s another entirely when it is so bad the CEO resigns.
Imagine being the engineers in the middle of this. It’s one thing that your incident is so bad it makes the news, it’s another entirely when it is so bad the CEO resigns.
This is the best summary I could come up with:
Optus chief executive officer Kelly Bayer Rosmarin has resigned in the wake of November 8’s nationwide outage.
Ms Bayer Rosmarin was the focus of intense criticism after a nationwide outage left 10 million Optus customers without mobile or internet service earlier this month.
Optus experienced a major cyber attack in September 2022, which led to more than 2 million customers having their personal identification documents compromised by hackers.
Mr Yuen said Singtel recognised “the need for Optus to regain customer trust and confidence as the team works through the impact and consequences of the recent outage and continues to improve”.
Optus said “changes to routing information” after a “routine software upgrade” was behind November 8’s nationwide mobile and internet outage, which affected 10.2 million Australians and 400,000 businesses.
Optus has offered at least 200GB of extra data to affected customers, but is also facing investigations and calls for class action lawsuits over the incident.
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