• AutoTL;DRB
    link
    English
    81 year ago

    This is the best summary I could come up with:


    Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts.

    Starlink’s account-recovery page that allows users to request password resets with an email address or phone number hasn’t been working for them.

    “When I try to reset my password via the email option, I get the error ‘User not found,’” we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name.

    When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link.

    "I installed our Starlink two days ago, and received the email this afternoon that my account had been reset and that a refund was on the way.

    Some people had Starlink dish shipments in transit when the account-reset email arrived and were concerned about whether they would be able to activate service.


    The original article contains 493 words, the summary contains 155 words. Saved 69%. I’m a bot and I’m open source!