• Optus is investigating the cause of Wednesday’s nationwide outage.

  • Experts say telcos have been cost cutting, and have not properly safeguarded systems

  • They say the government should legislate redundancies in major telco systems

[Industry expert Mark] Gregory said Optus and Telstra have likely concluded that building highly advanced safeguards to their infrastructure and software is too expensive and have been allowed by the government to prioritise profit over the reliability of the service.

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    Telecommunications experts have warned Australia’s largest mobile providers are vulnerable to another major outage due to gradual cost-cutting and a critical lack of regulation.

    Optus is soon to be the subject of a government review, a Senate inquiry and a probe by the Australian Communications and Media Authority after its network collapsed and stayed down for more than nine hours.

    Mr Gregory said Optus and Telstra have likely concluded that building highly advanced safeguards to their infrastructure and software is too expensive and have been allowed by the government to prioritise profit over the reliability of the service.

    Telecommunications expert Paul Budde said he anticipated issues would arise when Australia’s carriers moved to a more deregulated environment.

    “It’s not just another company like a chocolate factory, no, this is integral to our society, to our economy and that was not recognised when Telstra was privatised and that situation has continued until now.”

    “We’re continually taking proactive steps to manage our network resilience with our teams around the country working at it every day,” they said.


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