• @funkless_eck@sh.itjust.works
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    618 months ago

    Hubspot AI chat bot told me to go three levels deep into a menu that doesn’t exist, to click a button that doesn’t exist to enable a service that doesn’t exist to solve a problem I had.

    My company pays a 5-figure yearly sum for this service 👍

    • tech
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      18 months ago

      I got to review some AI customer service chats and never did I see it handle an issue from start to finish. It was pretty decent at setting the table for the human element. Unfortunately, the human element fails way too often but that’s for another team to solve, lol.