Just over 87,500 delays out of 199,000 were considered to be within an airline’s control

Darren Major · CBC News

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    69 months ago

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    The government is looking to close a loophole in the current rules that airlines have used to deny customers compensation for flight disruptions required for safety purposes.

    “We want our pilots to be entirely free from any financial consideration when they take a safety-related decision,” WestJet CEO Alexis von Hoensbroech told the Canadian Press in September.

    WestJet’s head of external affairs Andy Gibbons told CBC News that Transport Canada’s numbers prove that airlines don’t use safety as a loophole to deny passengers compensation.

    Airlines have lobbied the government to compel other players, such as airports and the Canadian Air Transport Security Authority, to shoulder more of the cost of passenger compensation.

    But Nav Canada said only a “small portion” of the 43,000 delays from 2022 could be attributed to air traffic control issues because the category includes a number of other factors, such as airport operations.

    “It is a company-wide priority to make every effort to support the anticipated increased traffic during busy travel seasons and we are committed to working with our employees and unions on this front.”


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