Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

  • @bdonvr@thelemmy.clubEnglish
    13•1 year ago

    See my other response, your take is the same as mine and I’m not sure how it got misinterpreted.

    Under capitalism automation hurts the working class and enriches the elite even more.

    Under a socialist system automation would be celebrated as less work for society and the displaced workers would have no panic about not paying the bills while they find a more needed way to help society.

    • nudny ekscentrykEnglish
      4•1 year ago

      Yeah I see your other comment now. I think the reason me and !bernieecclestoned@sh.itjust.works misunderstood your point is that the original comment you replied to said:

      Sometimes jobs getting automated does not create sustainable jobs to replace them. That’s just going to happen more often as time goes on

      to which you replied:

      Which is just another reason upon the mountain of reasons that capitalism is a terrible system and cannot be allowed to continue

      implying you oppose technological advancements of any sort if they create risk to peoples’ jobs.