"Microsoft hasn’t really been helpful in trying to track this, either. I’ve sent over logs and information, but they haven’t really followed this up. They seem more interested in closing the case.”
That’s the Microsoft way: ignore the bug report for a month or two then close the case for “inactivity”.
It’s sometimes the issue with relying on metrics and stuff and being purely quantitative. A lot of us of have worked at companies where it’s been like this. To deal with volume they need to rely on numbers to gauge so you tell the workers they’ll be ranked on closed cases.
That’s the Microsoft way: ignore the bug report for a month or two then close the case for “inactivity”.
It’s sometimes the issue with relying on metrics and stuff and being purely quantitative. A lot of us of have worked at companies where it’s been like this. To deal with volume they need to rely on numbers to gauge so you tell the workers they’ll be ranked on closed cases.