I have a UPS Ground prepaid label to return the cell phone that I’m trading. They told me it would be $10-12 to schedule a driver pickup, else I can take it to a dropoff location. When did this start? Boo, UPS. Boooooo.

Edit: To be completely fair, it may be that the destination decided not to pay extra for driver pickups rather than this being some new UPS thing. I don’t know the inner workings.

  • FireWire400English
    5•5 months ago

    Can I just say how shitty UPS is with pick ups? Every time I have to RMA something through Dell’s support they would schedule a delivery of the replacement part and a pick up of the defective one through UPS, right? Not once did UPS actually show up to pick up the parts.

    Even when I manually schedule a pick up with them they just don’t show up; they sent an confirmation email saying that they did, but the part is still where I placed it for pick up. And when I email UPS to tell them they just repeat what the confirmation email said.

    • @mark3748@sh.itjust.worksEnglish
      2•5 months ago

      Probably because Dell uses fedex. I’ve been a Dell service tech off and on for 25 years, and it’s always been fedex.